Frequently Asked Questions

The minimum age to play at jilivivo is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. All players must complete age verification by submitting a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID — before they can access real-money games or make deposits. Any account found to belong to a person under 21 will be immediately suspended and all deposits refunded. We take this responsibility very seriously to protect young Filipinos from the potential harms of gambling.

To fully verify your jilivivo account, you will need to submit the following:

• Proof of Identity: A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID).
• Proof of Address: A recent utility bill, bank statement, or barangay certificate showing your current address in the Philippines.
• Payment Method Verification: A screenshot or confirmation of your GCash, PayMaya, or bank account to confirm ownership.

Documents are reviewed by our verification team within 24 hours. Once approved, your account will be fully unlocked for deposits, withdrawals, and all jilivivo features.

No worries — resetting your jilivivo password is easy. On the jilivivo Login page, click the "Forgot Password?" link below the login form. Enter the email address or mobile number registered to your account, and we'll send you a password reset link or OTP code. Follow the instructions in the message to create a new password. For security, your new password should be at least 8 characters long and include a mix of letters, numbers, and symbols. If you don't receive the reset message within a few minutes, check your spam folder or contact our support team at [email protected].

No. jilivivo strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active account on the platform. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of jilivivo's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve the situation.

You can update most of your personal information by logging into your jilivivo account and navigating to "Account Settings" or "My Profile." From there, you can update your contact number, email address, and preferred payment methods. Note that changes to your registered name or date of birth require additional verification and must be submitted to our support team along with supporting documents. This is to protect the security and integrity of your account. Contact us at [email protected] for name or date-of-birth change requests.

jilivivo is primarily designed and licensed to serve players in the Philippines. Our platform, payment methods, and customer support are all optimized for Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. Players located outside the Philippines may be subject to local laws and regulations that restrict online gambling. It is your responsibility to ensure that online gaming is legal in your jurisdiction before registering. jilivivo reserves the right to restrict access from regions where online gambling is prohibited.

jilivivo supports a wide range of payment methods popular with Filipino players:

• GCash — Instant deposits and withdrawals, available 24/7
• PayMaya — Fast e-wallet transfers with no hidden fees
• BPI — Bank transfer via BPI online banking
• BDO — BDO online banking and over-the-counter deposits
• Metrobank — Metrobank online and branch transfers

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options to make banking at jilivivo even more convenient for players across the Philippines.

The minimum deposit at jilivivo is ₱100 for e-wallet methods like GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our Anti-Money Laundering (AML) compliance obligations. Deposits are credited to your jilivivo account instantly for e-wallets and within 1–3 business hours for bank transfers.

Withdrawal processing times at jilivivo depend on your chosen payment method:

• GCash & PayMaya: 15–30 minutes for verified accounts (up to 2 hours during peak periods)
• BPI, BDO, Metrobank: 1–3 business days depending on your bank's processing schedule

All withdrawal requests are subject to a brief security review before processing. To ensure the fastest possible withdrawals, make sure your account is fully verified and that your withdrawal method matches the payment method used for your deposit. The minimum withdrawal amount is ₱200.

jilivivo does not charge any fees on deposits. For withdrawals, jilivivo also does not impose platform-side fees for standard transactions. However, please note that your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees or charges, which are outside jilivivo's control. We recommend checking your payment provider's fee schedule for the most accurate information. jilivivo is committed to transparent banking — no hidden charges, no surprise deductions.

There are a few common reasons a jilivivo withdrawal may be delayed:

• Your account verification is incomplete — please submit the required ID and address documents.
• You have an active bonus with wagering requirements that have not yet been met.
• The withdrawal amount exceeds your daily limit — contact support to request a limit review.
• Our security team has flagged the transaction for a routine AML review.
• Bank processing delays on public holidays or weekends.

If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your transaction reference number and we'll resolve it promptly.

No. jilivivo requires that all deposits and withdrawals be made using payment methods registered in your own name. Third-party payments — using another person's GCash, PayMaya, or bank account — are strictly prohibited. This policy exists to protect players from fraud, comply with AML regulations, and ensure that winnings are paid to the correct account holder. Accounts found to be using third-party payment methods may be suspended pending investigation. Always use your own verified payment accounts when transacting on jilivivo.

jilivivo offers a wide and growing library of online casino games designed for Filipino players. Our current game categories include:

• Slots — Hundreds of video slots with various themes, paylines, and jackpot sizes
• Bingo — Classic and modern bingo variants popular with Filipino players
• Fishing Games — Including Royal Fishing and standard Fishing arcade-style games
• Live Casino — Real-time games with live dealers including baccarat, roulette, and blackjack
• Table Games — Digital versions of classic casino table games

New games are added regularly, so there's always something fresh to try on jilivivo.

Yes. All games on jilivivo use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly audited by independent testing laboratories to verify their integrity. jilivivo operates in compliance with PAGCOR standards, which include requirements for game fairness and transparency. You can trust that every spin, card draw, and bingo ball at jilivivo is determined by a genuinely random process — no manipulation, no bias.

Absolutely. jilivivo is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. Simply visit jilivivo.vip on your phone's browser, log in to your account, and start playing. The mobile experience is smooth and responsive, with touch-friendly controls designed for smaller screens. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live casino games that require a consistent video stream.

Royal Fishing is one of jilivivo's most popular arcade-style games. Players use virtual cannons to shoot at fish swimming across the screen — each fish has a different point value, and your winnings are based on the fish you catch. The game features stunning underwater graphics, multiple cannon types with different power levels, and special boss fish that award massive prizes. Royal Fishing is easy to pick up but has enough depth to keep experienced players engaged. Visit the Royal Fishing page on jilivivo to learn more and start playing.

Selected games on jilivivo offer a demo or free-play mode that allows you to try the game without wagering real money. This is a great way to learn the rules, understand the paytable, and get comfortable with the controls before playing for real. Look for the "Demo" or "Try for Free" button on eligible game tiles. Note that winnings earned in demo mode cannot be withdrawn — they are for practice purposes only. To win real Philippine Peso prizes, you'll need to switch to real-money mode with a funded jilivivo account.

jilivivo offers a generous welcome bonus for new Filipino players who register and make their first deposit. The welcome package typically includes a deposit match bonus and free spins on selected slot games. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. To claim your welcome bonus, simply register your jilivivo account, complete age verification, make your qualifying first deposit, and the bonus will be credited automatically. Always read the bonus terms and wagering requirements before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each jilivivo bonus offer to understand the wagering requirements that apply.

jilivivo regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins, and special event promotions tied to Filipino holidays and major sporting events like PBA, NBA, and boxing. To claim an ongoing promotion, log in to your jilivivo account and visit the Promotions section. Some offers are automatically credited to your account, while others require you to opt in or enter a promo code. Make sure your account is fully verified to be eligible for all promotions. Promotional offers are subject to change — check the promotions page regularly for the latest deals.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of promotional communications in your jilivivo account settings under "Notification Preferences." Players who have activated responsible gaming tools such as self-exclusion or cooling-off periods are automatically removed from all marketing and promotional communications. If you have trouble opting out, contact our support team at [email protected] and we'll update your preferences immediately.

jilivivo uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are stored securely and are never shared with unauthorized third parties. We comply with Philippine data privacy laws under the Data Privacy Act of 2012 (Republic Act 10173). Our platform undergoes regular security audits and penetration testing to identify and address vulnerabilities. For additional account security, we strongly recommend enabling two-factor authentication (2FA) in your jilivivo account settings.

jilivivo is committed to responsible gaming and offers a full suite of player protection tools accessible from your account settings:

• Deposit Limits — Set daily, weekly, or monthly deposit caps in Philippine Peso
• Loss Limits — Cap the maximum amount you can lose in a given period
• Session Time Limits — Set a maximum play duration per session
• Reality Checks — Periodic reminders showing your session time and spending
• Cooling-Off Period — Temporarily suspend your account for 24 hours to 30 days
• Self-Exclusion — Permanently or long-term close your account (minimum 6 months)

Visit our Responsible Gaming page for full details on each tool.

To self-exclude from jilivivo, log in to your account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 5 years, or permanent) and confirm with your account password. Self-exclusion takes effect immediately — your account will be suspended, all marketing communications will stop, and you will not be able to re-register until the exclusion period ends. If you are in crisis and need immediate help, please also contact the PAGCOR Responsible Gaming Helpline or the National Center for Mental Health (NCMH) crisis line.

If you suspect unauthorized access to your jilivivo account, act immediately:

• Change your password right away via the jilivivo Login page using "Forgot Password."
• Contact our 24/7 support team at [email protected] to report the suspected breach and request an account freeze while we investigate.
• Review your recent transaction history for any unauthorized deposits or withdrawals.
• Enable two-factor authentication (2FA) once your account is secured.

Our security team will investigate promptly and work with you to restore full control of your account. Never share your jilivivo password or OTP codes with anyone — jilivivo staff will never ask for your password.